Terms & Conditions

1. Agreement Overview
These Terms & Conditions constitute a legally binding contract between you (“Customer”, “you”) and PiaPiah Hair (“we”, “us”, “our”), the operator of https://piapiahair.com (the “Website”).
By accessing, browsing, registering an account, placing orders, or purchasing human hair bundles, lace wigs, frontal hair, braiding hair and hair accessories via our Website, you fully accept and agree to abide by all terms listed below, together with our Privacy Policy, Return Policy and Shipping Policy. If you disagree with any clause, you must stop using our Website immediately.
You confirm you are at least 18 years old, or have legal parental/guardian consent to complete purchases. Our products are for personal consumer use only unless a formal wholesale resale contract is signed with our team.
2. Intellectual Property Rights
All content on https://piapiahair.com is protected by global copyright, trademark and intellectual property laws:
  • Product photos, hair texture videos, product descriptions, brand logos, website layout, graphic designs, marketing copy.
  • All text, images and media cannot be copied, downloaded, edited, reproduced, resold or republished for commercial purposes without our written authorization.
Unauthorized screenshot, image stealing, text scraping or counterfeit product promotion using our brand assets will result in legal claims and compensation.
3. Product Information Disclaimer
We strive to display accurate hair texture, color, length and density on all product pages. However, the actual human hair you receive may have minor natural variations due to:
  • Different screen brightness, monitor color calibration, mobile device display differences
  • Natural raw human hair donor texture & shade differences
  • Lighting used during product photography
Minor color/texture differences are not considered product defects and do not qualify for free return or refund. All hair is 100% virgin human hair as labeled; we do not guarantee identical wave pattern after customer bleaching, dyeing or heat styling.
All measurements (bundle length, wig cap size, lace width) are measured when hair fully stretched; loose wavy hair will appear shorter when natural.
4. Pricing & Payment Terms
  1. All product prices displayed on the Website are in US Dollars (USD), excluding international shipping fees, customs duties, import taxes and local sales tax.
  2. We reserve the right to adjust product prices, launch flash sales or correct price errors at any time without prior notice. If an obvious pricing error appears on a product page, we reserve the right to cancel your order before shipment with full refund.
  3. Accepted payment methods: PayPal, Stripe, major credit cards (Visa, Mastercard, Amex). We do not store your full credit card data; all payment data is processed via PCI-DSS certified third-party gateways.
  4. Full payment must be completed before we arrange production and shipment. Orders with unpaid status will be automatically canceled after 72 hours.
  5. Currency conversion fees charged by your bank are the customer’s sole responsibility.
5. Order Rules & Cancellation
  1. After successful payment, we will send an order confirmation email with your order number. Please check your spam inbox if you do not receive it within 30 minutes.
  2. You may cancel your order free of charge before warehouse shipment by contacting support@piapiahair.com with your order ID.
  3. Once the package is dispatched, order cancellation is unavailable; you must follow our standard return policy after receiving the goods.
  4. Custom hair orders (custom cap size, custom color, bleached knots, customized density/length) that have entered production: 50% production cancellation fee applies if you request termination.
  5. We retain full rights to refuse, suspend or cancel any order for suspicious fraud, fake payment, repeated high return records, invalid shipping address or violation of our store rules.
6. Shipping & Customs Responsibility
  1. All shipping timelines shown on the site are estimated and not guaranteed. Delays caused by courier backlog, customs inspection, natural disasters, flight suspension or local postal restrictions are beyond our control.
  2. All import duties, customs clearance fees, VAT and local taxes charged by your country’s customs department are borne solely by the customer. We do not cover customs fines or storage fees for detained packages.
  3. You must provide accurate, complete recipient name, phone number and delivery address. If the package is returned to us due to wrong address, missed pickup or delivery refusal, outbound shipping cost + return shipping cost + 10% restocking fee will be deducted from your refund.
  4. We will provide tracking numbers once shipped, but we are not liable for lost or damaged packages after the courier takes possession of the parcel. We will assist you to file insurance claims if shipping insurance is purchased.
7. Returns, Refunds & Exchanges
All return, exchange and refund rules strictly follow our independent Return Policy page published on https://piapiahair.com. Key highlights integrated into these Terms:
  • Return window: 45 days after delivery confirmation, return authorization required before sending back items.
  • Only unused, unwashed, uncut, unbleached, unaltered hair with full original packaging is eligible for return.
  • Custom hair, clearance sale items, hair care accessories are final sale and non-refundable.
  • Standard change-of-mind returns require customers to cover return shipping, plus a 10% restocking fee; original shipping fees are non-refundable in all cases.
8. User Account Rules
  1. When creating an account on our Website, you must submit true, accurate contact and personal information. You are fully responsible for all orders placed under your account.
  2. Keep your account login password confidential. Any unauthorized login, order or activity under your account is your sole liability. Notify us immediately if you detect account theft.
  3. We reserve the right to suspend or permanently delete your account if you violate these Terms, submit false information, or engage in abusive customer service behavior.
9. Website Usage Prohibitions
You agree not to perform the following actions while accessing https://piapiahair.com:
  • Hacking, malware injection, DDoS attacks, crawler scraping to steal product data, images or customer information
  • Posting malicious, offensive, discriminatory, threatening comments or reviews on our site
  • Using our website for fraudulent transactions, fake chargebacks or illegal resale counterfeiting
  • Copying our product images, brand name and descriptions to build competing stores without permission
  • Circumventing payment systems, discount rules or anti-fraud mechanisms
We may block your IP address and restrict site access if any prohibited behavior is detected.
10. Third-Party Links & Platforms
Our Website may contain hyperlinks to Instagram, TikTok, Facebook, YouTube and other third-party websites. We do not control external platforms, and these Terms only apply to piapiahair.com. We are not responsible for third-party websites’ privacy policies, product quality or service standards. You access external links at your own risk.
11. Privacy Protection
Your personal data processing is fully governed by our Privacy Policy page. By using our site, you consent to our data collection, analytics tracking and marketing email rules as outlined in the Privacy Policy. We comply with EU GDPR, California CCPA/CPRA and global cross-border data protection standards.
12. Limitation of Liability
PiaPiah Hair shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from:
  • Improper wig installation, self-dyeing, bleaching, heat burn, poor hair maintenance causing hair damage
  • Natural hair texture/shade differences between photos and received goods
  • Shipping delays, customs detention, lost or damaged parcels caused by courier services
  • Temporary website downtime, server errors, payment gateway failures beyond our reasonable control
  • Financial loss from customer resale of our hair products
Our total maximum compensation liability for any single order shall not exceed the total amount you paid for that order.
13. Indemnification
You agree to defend, indemnify and hold PiaPiah Hair, its staff, suppliers and partners harmless from all claims, losses, legal fees, fines and compensation arising out of:
  • Your breach of these Terms & Conditions
  • Your violation of local, national or international laws
  • Third-party complaints caused by your misuse of our website or purchased hair products
14. Policy Modification Rights
We reserve the right to revise, update or adjust any clauses of these Terms & Conditions at any time without advance customer notification. Updated content will be published on this page with a new Effective Date. Your continued browsing and ordering after updates take effect means you accept the revised terms. You are responsible for regularly reviewing this page for changes.
15. Severability
If any single clause of these Terms is ruled unlawful, void or unenforceable by a court, the remaining provisions shall remain fully valid and binding between both parties.
16. Governing Law & Dispute Resolution
These Terms & Conditions are governed by the laws of the United States. Any disputes related to website use, orders, refunds or products shall first be resolved via friendly email negotiation between you and our support team within 30 days. If negotiation fails, disputes will be submitted to small claims courts in the United States.
17. Contact Information
For all inquiries regarding these Terms & Conditions, orders, returns or privacy:
  • Official Email: support@piapiahair.com
  • Website: https://piapiahair.com
  • Working Hours: Monday – Saturday, 9:00 – 18:00 (UTC-5 Eastern Time)