Privacy Policy

1. Introduction
Welcome to PIAPIAHAIR, the operator of the https://piapiahair.com/. This Privacy Policy explains how we collect, store, use, share and protect your personal information when you browse our wig, human hair bundles, lace frontal, hair extension products, place orders, contact customer service or subscribe to our newsletter on our website.
This policy applies to all visitors, customers and registered users of our site. By accessing and using our website, you fully agree to the data handling practices described in this Privacy Policy. If you do not accept this policy, please stop using our website.
We comply with global data protection regulations including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA/CPRA), and other regional privacy laws for international hair & wig shoppers.
2. Personal Information We Collect
We collect two categories of information from you: information you voluntarily submit, and data automatically collected when you visit our store.
2.1 Information You Provide Directly
We gather personal data you actively share with us during shopping or communication:
  • Full name, shipping address, billing address, postal code, country
  • Contact information: email address, phone number, WhatsApp contact
  • Order details: purchased wig/hair bundle styles, color, length, order history, payment records
  • Account information: username, password (encrypted storage) if you register an account
  • Messages you send via contact form, customer service chat, email inquiries about wig texture, sizing, custom hair services
  • Newsletter subscription data (only if you opt-in to receive hair product promotions and care guides)
2.2 Automatically Collected Usage Data
When you visit our site, our server and third-party tools automatically collect non-identifiable browsing data:
  • Device information: IP address, browser type, mobile device model, operating system
  • Website behavior: pages viewed (wig bundles, lace wigs, color categories), stay duration, clicked products, entry/exit pages
  • Traffic source: search engines, social media ad links (Facebook, Instagram, TikTok, Google Ads)
  • Cookies, pixel tracking and local storage data (see Section 4 for full cookie rules)
3. How We Use Your Personal Data
We only use your information for legitimate business purposes related to our human hair wig store, including:
  1. Order Fulfillment & Shipping
     
    Process your wig/hair bundle orders, confirm payment, arrange logistics, send tracking numbers, resolve delivery issues with shipping carriers.
  2. Customer Support & After-Sales Service
     
    Reply to your questions about wig texture, maintenance, return policy, sizing, custom hair orders, handle after-sales returns & exchanges (45-day return service).
  3. Website Optimization & Product Improvement
     
    Analyze visitor browsing habits to optimize our product layout, update popular hair styles (Body Wave, Deep Wave, Straight, colored hair bundles), improve page loading speed and shopping experience.
  4. Transactional Notifications
     
    Send mandatory order emails: order confirmation, payment receipt, shipping alerts, return status updates (these service emails cannot be unsubscribed).
  5. Marketing Communications (Consent Only)
     
    If you voluntarily subscribe to our newsletter, we will send limited promotional emails: new wig arrivals, hair care tutorials, discount offers, flash sales. You may unsubscribe at any time with one click.
  6. Security & Fraud Prevention
     
    Detect fake orders, unauthorized login, payment fraud, protect your account and payment safety.
  7. Legal Compliance
     
    Keep tax, transaction records as required by local laws, respond to official legal requests when necessary.
We will NEVER sell, rent or trade your personal information to unrelated third-party marketing companies for profit.
4. Cookies & Tracking Technologies
Our wig website uses cookies, web pixels and local storage tools to improve your shopping experience:
  • Necessary Cookies: Required for shopping cart function, account login, order checkout. Disabling these will break core store functions.
  • Functional Cookies: Save your preferences (favorite hair textures, currency, country selection) for your next visit.
  • Analytics Cookies: Google Analytics 4 to count site traffic, analyze which wig products attract most visitors.
  • Advertising Pixels: Meta/Facebook Pixel, TikTok Pixel, Google Ads Pixel for retargeting visitors who viewed our hair bundles, to display relevant wig ads on social platforms.
Your Cookie Control Rights
You can adjust cookie acceptance via your browser settings at any time. Our website supports Global Privacy Control (GPC) opt-out signals for cross-site targeted advertising. You may also clear all stored cookies on your device.
5. Third Parties We Share Your Data With
We only share limited necessary personal data with trusted service providers who assist our wig business, all partners sign strict data protection agreements and cannot reuse your data for other purposes:
  1. Payment Processors (PayPal, Stripe, Credit Card gateways)
     
    Process secure payments; we do not store your full credit card information on our servers.
  2. Logistics & Shipping Carriers
     
    Share your name, shipping address and phone number to deliver your wig/hair bundles globally.
  3. E-commerce & Website Tools
     
    WordPress, Blocksy Theme, Elementor, caching plugins, AMP plugin for site operation and maintenance.
  4. Marketing & Analytics Tools
     
    Google Analytics, Mailchimp/Klaviyo (email newsletter), social media ad platforms (Meta, TikTok, Google).
  5. Customer Support Tools
     
    WhatsApp, live chat widgets for wig consultation.
  6. Legal Authorities
     
    We may disclose your information if required by court order, subpoena or mandatory local law enforcement requests.
6. Cross-Border Data Transfer
Your personal data may be stored and processed in countries outside your residential region (including China, United States, EU member states). We adopt standard data protection clauses (SCCs) and SSL encryption to ensure your data meets global privacy standards during cross-border transmission.
7. Your Legal Privacy Rights
7.1 Rights for EEA / UK Residents (GDPR)
If you live in the European Economic Area or United Kingdom, you hold the following data rights:
  1. Right to Access: Request a full copy of all personal data we store about you.
  2. Right to Rectification: Correct inaccurate shipping, contact or order information.
  3. Right to Erasure (“Right to be Forgotten”): Request full deletion of your personal data (except mandatory legal transaction records).
  4. Right to Restrict Processing: Limit how we use your information under specific conditions.
  5. Right to Data Portability: Receive your order & contact data in machine-readable format.
  6. Right to Object: Opt out of marketing emails or data analytics tracking at any time.
  7. Right to Withdraw Consent: Revoke your newsletter subscription consent without affecting prior legal data processing.
7.2 Rights for California Residents (CCPA/CPRA)
California shoppers have extra consumer privacy rights:
  1. Right to Know: Request full disclosure of categories of personal data we collected, the purpose of collection, and third parties we shared data with.
  2. Right to Delete: Request permanent deletion of your personal information.
  3. Right to Opt-Out of Cross-Context Advertising: Stop us sharing your data for targeted social media/Google ads.
  4. Right to Correction: Fix wrong personal details.
  5. Right to Non-Discrimination: We will never deny you services, charge extra fees, or provide lower-quality wig products because you exercise your privacy rights.
How to Submit a Privacy Request
To exercise any of the above rights, send an email to our dedicated privacy inbox:xunuoshangmao@outlook.com
We will respond to all valid requests within 30 calendar days, with no extra fees for standard requests.
8. Data Security Protection
We implement industry-standard security measures to protect your personal and order data:
  • Full SSL HTTPS encryption for all website browsing and checkout pages
  • Encrypted storage of account passwords, payment information
  • Limited staff access to customer data; all internal team follows confidentiality rules
  • Regular server security updates and anti-hacking protection
Please note that no internet data transmission can guarantee 100% absolute security. If you discover unauthorized access to your personal data, contact us immediately.
9. Children’s Privacy
Our wig and human hair products are designed for adult customers aged 13 and older. We do not knowingly collect personal information from children under 13 years old. If you believe we have accidentally obtained data from a minor, please contact us to delete all related records immediately.
10. Third-Party Website Links
Our website may contain hyperlinks to external social media (Instagram, TikTok, Facebook) or partner sites. This Privacy Policy only applies to our own wig store website. We take no responsibility for the data collection rules of third-party websites; please review their separate privacy policies before sharing your information.
11. Policy Updates
We reserve the right to revise this Privacy Policy at any time to match new business practices or updated privacy laws. All revisions will be posted on this page with a new “Effective Date”. Continued use of our website after policy updates means you accept the revised terms. We will send email notifications to subscribed customers for major policy changes.
12. Contact Us For Privacy Inquiries
If you have any questions, complaints or requests regarding this Privacy Policy or how we handle your personal wig shopping data, reach us via:
  • Email:xunuoshangmao@outlook.com
  • WhatsApp:+8617803868775
  • Business Address: Intersection of Xingping Road and Yinghao Road, Jian’an District, Xuchang City, Henan Province